FAQ about Emergency Restoration – There are some common questions we get from our clients about emergency restoration. Here, we’ll answer some of the FAQ about emergency restoration for you.
Will my insurance company cover the damage in my home?
It’s possible! Whether or not your insurance will cover a claim depends very much on the circumstances. The best thing to do is to call your agent and talk through the situation. Your policy should specifically explain what is covered and what is not. Typically, the adjuster verifies the source of the loss we detect (either in person or with our photos) and confirms coverage at that point. Either way, your Agent should be able to refer you to a restoration company that they trust.
I’ve never had to manage a claim for damage done in my home! What do I do?
We hear this all the time, and we understand why! If you have a claim for a restoration emergency, you’re likely very overwhelmed by the situation. But, you do not need to become an expert in restoration or insurance claims because we work directly with your agent and adjuster so you don’t have to. Of course, we keep our customers informed throughout the process and explain what needs to happen and why, and we’re always here to answer your questions. We also encourage you to ask for referrals from your agent or adjuster because they likely have go-to companies they trust to take care of you.
How long does the restoration process take?
The answer to this question really depends on the situation! Often times, restoration projects can become very involved and dynamic. That’s why it’s so important to choose a company that is great with communication and consistently delivers quality work. If you do have a restoration emergency, the best thing to do is to contact your agent and contact a restoration company as soon as possible to get the process started. Read more about the process here.
Agree or Disagree: I noticed that my ceiling is showing evidence of water damage, but it doesn’t seem to be getting worse. I think I’ll keep and eye on it for now, and maybe call someone if it starts to look worse.
Disagree! Water damage can be sneaky and is oftentimes not even visible to the naked eye. It can seep into walls and ceilings, and cause mold growth within a couple of days. That’s why we use specialized equipment to ensure that we detect and mitigate all effected areas in your home. (See video for “The Tools We Use) Additionally if you do not address a leak as soon as you find it, your insurance may classify it as neglect, and it may not be considered a covered loss.
Agree or disagree: It’s been very cold outside, and I had a frozen pipe break in my home! The first thing I am going to do is try to clean up the water!
Disagree! If you have an active leak in your home, the first thing you want to do shut off your water valve to prevent further damage. If you don’t know where your valve is, take a couple of minutes today and find it so you aren’t scrambling in the event of a water emergency. Once you turn the water off, then you should call your agent to begin your claim and contact a restoration company to scope for damage. Our emergency number is always open: 724-420-5381
If you are in our service area, we can send you a water tag that attaches to your valve for easier detection – Just call or email us and we’ll send you one for free while supplies last.
Have a question didn’t address? Email us at firstname.lastname@example.org.